Terms & Conditions
Our Payment Policy
All checkout payments are processed by Paypal which is a safe and secure server. You can check this is secure by looking for the padlock icon on your internet browser.
The payment is taken instantly when you click to purchase using paypal. Your credit/debit details will be encrypted by Paypal and we do not store your card details on our server. They are used only once to authorise your transaction and we can't see any of your card details.
In some cases your payment may be by paypal's eCheque.
eCheques are payments from buyers who have added bank details to their PayPal account, but have yet to provide a backup source such as a debit or credit card or the card may have expired. In this case eCheques take up to 9 days to clear and goods are dispatched after this time.
Our Delivery Policy
We aim to deliver your order within 1-3 working days.All orders are posted using Royal Mail and are normally received within 2 working days. We only post items within the United Kingdom at present.
Our Returns Policy
If for any reason you are unhappy with your purchase, you must first let us know via email within 7 days of receiving your goods Sales@lilyrye.co.uk. Return your order to us unused and in its original condition and packaging within 14 days for a prompt replacement, exchange or refund.
Goods returned to us because of a change of heart must be unused and in perfect condition including product packaging & instructions etc, otherwise we will not be able to refund you. Products that are in plastic sealed packaging must be completely sealed and unopened.
How do I return an Item?
Simply email us at firstname.lastname@example.org and we can then give you a return address that will enable us to process your return quickly and efficiently. We cannot be held responsible for return packages lost in transit. As you are responsible for returning the items to us we recommend sending the package by recorded/special delivery and insured up to the value of the items
Our Refunds Policy
Any refund will be made in the same form of payment that was used to make the initial purchase and only applies to the item(s). Delivery charges incurred in sending items back to us are non refundable unless the item is proven to be faulty or damaged. Refunds due to no stock or unable to meet your timescale will be refunded in full.
Some goods are supplied with a manufacturer's warranties and you may need to contact the manufacturer directly with warranty claims. We will use reasonable endeavours to assist you with these cases.
By submitting your order you are confirming to buy the goods at the prices and the terms stated and are allowing us to use your details for the purpose of supplying the goods including, passing your details onto our nominated carriers and other third party subcontractors. We will not use your details for any other purpose without your prior consent.
We are not obliged to supply the goods to you until we have confirmed order acceptance to your order and providing the items are in stock. You must ensure that all details required are correctly filled at the checkout before submitting, including email address, full postal address and payment details.
If for any reason you or any person at the delivery address refuses to accept the delivery of the products.
All risk in the products shall pass to you and we may, at our discretion charge for return of the products to us, storage fees and redelivery fee to another address nominated by you.
If we discover an error in pricing of the goods in your order, we will inform you as soon as possible using the contact details you supplied us, and give you the option of reconfirming your order at the correct price or cancelling.
If we are unable to contact you within seven days we will cancel the order.
In the event of an order being cancelled any payment made for the goods will be refunded in full.
All products are available in stocks. If we are unable to supply the particular item that you have ordered due to incorrect stock levels etc.we will notify you as soon as we can after receiving your order. Sometimes stock may be withdrawn or discontinued. We shall make every effort to update the website at all times, but you understand and acknowledge that we are not liable to you for any failure or delay to provide a order due to products being out of stock, withdrawn or discontinued.
We will make all reasonable efforts to meet our delivery timescales however we can not guarantee delivery dates. We will not be held responsible for items arriving late due to services out of our control. i.e. Weather postalservice problems.
Links to other websites and services
Our website contains links to other websites which are not controlled by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
We may change or withdraw any part of our website or may refuse you access to the website at any time if we consider it necessary.