At the moment the only currency we accept is British Pound. Your purchases will be sent using Your selected Royal Mail delivery service . for larger items we will ship using a courier usually Hermes. The cost of sending your order will depend upon its weight:
We will aim to get your order out from the shop within 24 hours as long as we have it in stock and aim for delivery within 3 - 5 working days for second class delivery.
You will receive a shipping email once your order has been dispatched. We would be obliged if you could let us know if you haven't received your goods within 14 days of your shipping email.
If there is likely to be a delay on an in-stock item beyond the normal period we will email you to let you know. If the item is unavailable, we will contact you and issue a full refund.
In the unlikely event you are unhappy with your order and wish to cancel or return it we will be happy to refund the purchase cost and original delivery cost if you notify us within 7 business days from the day you receive your goods.
Providing that the item is returned in its original condition and returned in its original packaging. Please don't return anything to us without first contacting us at firstname.lastname@example.org
If you consider a item to be faulty please send photographs of the item in your contact email to Sales@lilyrye.co.uk
This applies to all item except earrings which can't be returned for hygiene reasons except if damaged but again sending a photo of the item is our first request to try any resolve the problem as quickly as possible..
You will need to pay for the goods to be delivered back to us.
Once your item is received in original condition You will receive your refund within 4 working days via original payment method.
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